Written By: Prince William County Police Department

The Prince William County Police Department is initiating a Community Satisfaction Survey within the coming weeks to solicit feedback on services. The survey period will last approximately 45 days followed by an analysis period to examine results. A Community Satisfaction Survey is conducted on a biennial basis and is intended to represent the demographic make-up of the County. Residents may receive a call to complete this survey and are encouraged to participate to share opinions. Most importantly, responses are kept anonymous and will only be used in combination with those of others for statistical purposes. Responses are not associated with survey participants in any way.

The Police Department conducts these surveys every two years to comply with national accreditation requirements in accordance with the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). The scope of this study is limited to the services of the Police Department, including animal services. 

The survey will include calls to both landline and cell phone respondents and will be offered in English or Spanish. The independent research company Logit Group was selected to administer the survey and is one of North America’s largest executors of phone-based research. Logit Group has extensive experience in community and organizational surveys and frequently works with clients representing government and public agencies on a regular basis.

The scope of this survey research is to assess how residents feel about provided services and to meet the following objectives:

• Understand resident perceptions of the overall quality of life in Prince William County.
• Quantify the satisfaction levels with the Police Department.
• Gauge residents’ perceptions of and attitudes toward various aspects of police services.
• Identify areas of improvement as well as subgroups which may be underserved.

Conducting community surveys are necessary to gauge views and experiences of residents to make enhancements in services. The results provide another opportunity for our agency to receive feedback on the delivery of police services and how we are doing overall. Surveys are another tool to help guide decision making on where we need to focus our resources to strengthen and expand police services.

For more information about the results of past surveys, visit our website at pwcva.gov/police.